Ensuring the organization is complying with the Service Level Agreements (SLAs), and the team is providing decent customer support are the core responsibilities of a help desk team leader. To satisfy the expectations of consumers, the leader has to monitor calls received and made from the team and the number of issues successfully handled. This obligation is vital to ensure customer are satisfied with the support and they are provided accordingly to their own expectations.This work required IT eligibility, great communication skillsand managerial skills, and team important qualities. As the task is to provide technical support to clients, holding solid technical understanding is mandatory. Should you possess all these attributes, this sample resume is the first thing you’ll need.